• Raise funds for all work of the organizations through the carefully planned cultivation and solicitation of individuals who have the means to make large ($5,000+) outright, blended, or planned gifts.
• Using prospect research and discussions with donors, staff, and board members, qualify prospects’ capacity to make major or planned gifts.
• Increase current donors’ or prospects’ interest in and financial commitment to the organizations through visits, calls, letters, and donor engagement activities. Interpret the organizations’ work in articulate, compelling, and creative ways.
• The Major Gift Officer should maintain an active portfolio of 75-100 donors and prospects.
• The Major Gift Officer is expected to make 35-40 in-person solicitations annually.
• Participate in regular donor strategy sessions. Given the complex financial situations and organizational relationships of many of the organizations’ most sophisticated donors, develop effective cultivation plans and introduce compelling gift options.
• Involve program and senior administrative staff and board members in cultivating and soliciting major/planned gift prospects. Provide coaching and support as needed.
• Staff the Chief Executive Officer in engaging and soliciting key prospects. Participate in developing individual donor engagement and solicitation strategies, provide logistical and scheduling support, and ensure that the CEO is prepared for each individual donor engagement.
• Personally acknowledge gifts from assigned donors and coordinate individualized stewardship plans, including additional acknowledgments.
• Maintain donor records in DonorPerfect, including gift opportunities, notes of cultivation and solicitation actions, and the donor’s personal information relevant to the organization.
• Stay informed about the total program work of the organizations through contacts with program staff, attendance at events, site visits, and reading materials.
• Consult as needed with fundraising colleagues, participate in conference calls, and attend gatherings of all fundraisers as scheduled.

• Bachelor’s degree or equivalent education/training.
• Five or more years of direct fundraising experience, including three or more years in major/planned gift fundraising with individual donors, is required.
• A passion for the organization’s missions and a strong desire to forge lasting relationships that support those missions.
• Ability to communicate professionally and persuasively, both orally and in writing. Ease in initiating contact with persons not known, in person and by phone or email. Demonstrated ability to interpret an organization's programs and goals effectively to a wide range of persons with diverse backgrounds. Convey credibility and expertise in advising donors on confidential and sometimes complex philanthropic planning matters.
• Experience that demonstrates ability to organize time well, to give attention to detail, and to carry out careful planning and follow-up. Demonstrated ability to use imagination and innovation within financial, physical, time or other limitations.
• Ability to sustain workloads over extended periods during emergencies, special campaigns, holiday seasons, and other situations.
• Ability to work both independently and in a multi-layered team environment, establish objectives, determine priorities, set performance standards, and implement a successful team approach to achieve fundraising goals.
• Evidence of the ability to exercise judgment consistent with and supportive of the organization’s goals, as well as demonstrated initiative, perseverance, and the ability to cope with pressure.
• Ability to work cooperatively with volunteers and staff in an organization characterized by a high level of consultation.
• Computer literacy required. Familiarity with DonorPerfect and Microsoft Office is desirable.

• This position may require long periods of sitting at a desk while using office equipment.
• Ability to move throughout the Center, including walking, standing, and climbing stairs as needed.
• Capability to lift and carry items up to 25 pounds, including supplies or equipment.
• Subject to loud/frequent noise.
• We are committed to providing equal employment opportunities.  If you require accommodations to perform the essential functions of this position, please inform us.

• 401 (k) with employer match
• Health insurance
• Dental insurance
• Vision insurance
• 100% employer-paid-short-term-disability
• Paid Time Off (PTO)
• Seven paid holidays per year
• Free Parking
• Discounted and/or no-cost veterinary care for your resident pets
• Employee Assistance Program (EAP)

Summary

The Adoption Health Department Associates work closely with the veterinarian to provide and coordinate medical care for the sick animals in the center, in foster homes, and recently adopted pets. All job duties support Providence Animal Center’s mission in accordance with the organization’s policies and procedures, and with the safety of people and animals at the forefront of all activities. This job description should be taken as a general description of the responsibilities of the position. Other duties and responsibilities may be assigned.

Accountability: The Adoption Health Department Associate reports to the AHD Assistant Manager and is a part time, non-exempt position.

Responsibilities

• Complete physical examinations for sick shelter animals and recently adopted animals; diagnose common diseases or illnesses found in a shelter setting, alerting the veterinarian as needed. Create and maintain patient records by accurately calculating mathematically for drug dosing and recording treatments on appropriate forms and entering examination details, treatment and test results into PetPoint software.
• Administer medications following the treatment plan.
• Provide all animals in assigned area with exercise, attention, affection, feeding, watering, mental stimulation and grooming. Clean and maintain animal housing, bedding, food/water dishes, and trash removal in assigned areas.
• Monitor health status of all animals in assigned area(s), reporting any concerns to immediate supervisor and/or staff veterinarian for evaluation in a timely fashion.
• Answer and return calls; schedule appointments for foster parents and recently adopted animals. Obtain relevant information and history from clients.
• Client education; inform clients of any pertinent medical information regarding the animals care, review treatment information and answer basic questions.
• Prepare and label medications to be sent home with the patient.
• Perform venipuncture, IV catheter placement, and drug and fluid calculations as directed by the veterinarian.
• Perform and interpret basic diagnostic tests including, but not limited to, fecal floatation, skin scrapes, heartworm test, FeLV/FIV tests, etc.
• Perform routine laboratory procedures such as urinalysis and blood counts (minimum database). Perform and analyze skin cytologies.
• Perform intramuscular and subcutaneous injections.
• Comply with all laws pertaining to controlled substances.
• Performing and/or assisting with euthanasia.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent.
• Consistent and reliable ability to perform mathematical calculations for drug dosing.
• Animal handling experience in a shelter or veterinary hospital, preferred.
• Understand standard veterinary terminology, medical math, procedures and animal health issues.
• Excellent communication and customer service skills; professional telephone etiquette. Ability to establish and maintain effective working relationships.
• Able to create and interpret treatment sheets and administer treatment to patients.
• General knowledge of veterinary vaccination and preventative medications.
• Ability to interpret medical records to determine vaccination status and preventative care needs. Ability to effectively communicate medical information about the animal.
• Computer literate; ability to learn Petpoint software.
• Ability to restrain cats and dogs.
• Must have a genuine interest in the work, programs, and mission of Providence Animal Center.

Physical Requirements:

• Work is performed in an animal shelter/outdoor environment. Subject to work outside in a variety of weather conditions.
• Ability to restrain animals safely.
• Subject to animal bites and scratches while handling animals.
• Ability to handle dogs as large as 100 lbs.
• Must sit, stand, walk, bend and stoop frequently to perform duties.
• Ability to lift and carry 25lbs without assistance.
• Flexibility with bending and reaching in tight spaces to perform assigned duties.
• Exposure to cleaning agents and animal allergens.
• Potential exposure to zoonotic disease.
• Subject to loud/frequent noise.
• Typical shift requires long periods of standing and walking.

Part-Time 16-20 Hours/week, $14/hour

Employment Application and Resume can be emailed to JVillalobos@Providenceac.org

Job Summary 

As a Customer Care Associate, you will provide high-quality customer service in person and on the phone to effectively communicate Providence Animal Center’s lifesaving mission, policies, and procedures to members of the public. Candidates must be able to work Wednesdays, Thursdays and Sundays. Pay $14/hour.

Job Responsibilities 

• Provide high-quality customer service in person, over the phone, via email, etc.; work to create a positive experience for all visitors coming to the Center. 

• Screen adoption applications and process adoptions; relay all behavior and medical information from the animal record.  Ensure data for each animal is current and accurate.  Review the adoption contract, microchip information, and post-adoption policies and procedures.  Issue vaccination and liability reminders as needed. 

• Answer phones, transfer calls, and return messages. 

• Computer data entry to include animal sign-in, entering and/or updating customer information, updating animal records with behavioral and/or medical information, and uploading all appropriate files to the animal or person record. 

• Schedule appointments for putty and/or dog training classes, animal surrenders, and adoption returns. 

• Record all appropriate information in the owner surrender spreadsheet; call owners to clarify information given, answer questions, and review our process. 

• Assist with sending happy tails follow-up emails to recent adopters. 

• Assist customers in choosing adoptable animals by relaying information in our adoptions database. 

• Create receipts and process payments accurately, following departmental protocols. 

• Prepare adoption folders with all appropriate paperwork. 

• Solicit donations as appropriate. 

• Educate the public about the mission of Providence Animal Center and the Center’s policies and procedures.  

• Maintain a safe and clean reception area and assist with general center upkeep, including donation removal, moving and/or organizing various supplies/deliveries, and maintaining outdoor kennel/play areas.  

Qualifications 

• High School Diploma or equivalent. 

• Excellent communication and customer service skills; professional telephone etiquette. 

• Knowledge of computers and relevant software applications, including MS Office Suite.  Willing to learn the adoption software.  Ability to type proficiently. 

• Learn dog/cat breed characteristics, companion animal behavior, and general veterinary practices and be able to convey that information accurately to the public. 

• Ability to confidently and professionally handle customers’ needs, including concerns. 

• Ability to remain calm and show compassion in difficult situations. 

• Must have a genuine interest in the work, programs, and mission of Providence Animal Center.  

Working Conditions and Physical Demands 

• Work is performed in a shelter, office, and outdoor environment. 

• While performing the duties of this job, the employee is occasionally required to stand and walk.   

• The employee must occasionally lift or move products and supplies up to 20 pounds. 

• Possible exposure to cleaning agents, allergens, and zoonotic disease. 

• Subject to lout and frequent noise.   

The Customer Care Associate is responsible for the following: 

• Processing adoptions 

• Answering texts messages and phone calls 

• Entering data into spreadsheets and our adoption database, PetPoint. 

• Working to create a positive experience for all visitors coming to the Center, including but not limited to adopters, donors, volunteers, foster homes, and clients seeking medical services for their pets. 

• Additional responsibilities may include cleaning animal holding areas such as the cattery or the kennels. 

Job Summary 

As a Customer Care Associate, you will provide high-quality customer service in person and on the phone to effectively communicate Providence Animal Center’s lifesaving mission, policies, and procedures to members of the public. 

Job Responsibilities 

• Provide high-quality customer service in person, over the phone, via email, etc.; work to create a positive experience for all visitors coming to the Center. 

• Screen adoption applications and process adoptions; relay all behavior and medical information from the animal record.  Ensure data for each animal is current and accurate.  Review the adoption contract, microchip information, and post-adoption policies and procedures.  Issue vaccination and liability reminders as needed. 

• Answer phones, transfer calls, and return messages. 

• Computer data entry to include animal sign-in, entering and/or updating customer information, updating animal records with behavioral and/or medical information, and uploading all appropriate files to the animal or person record. 

• Schedule appointments for putty and/or dog training classes, animal surrenders, and adoption returns. 

• Record all appropriate information in the owner surrender spreadsheet; call owners to clarify information given, answer questions, and review our process. 

• Assist with sending happy tails follow-up emails to recent adopters. 

• Assist customers in choosing adoptable animals by relaying information in our adoptions database. 

• Create receipts and process payments accurately, following departmental protocols. 

• Prepare adoption folders with all appropriate paperwork. 

• Solicit donations as appropriate. 

• Educate the public about the mission of Providence Animal Center and the Center’s policies and procedures.  

• Maintain a safe and clean reception area and assist with general center upkeep, including donation removal, moving and/or organizing various supplies/deliveries, and maintaining outdoor kennel/play areas.  

Qualifications 

• High School Diploma or equivalent. 

• Excellent communication and customer service skills; professional telephone etiquette. 

• Knowledge of computers and relevant software applications, including MS Office Suite.  Willing to learn the adoption software.  Ability to type proficiently. 

• Learn dog/cat breed characteristics, companion animal behavior, and general veterinary practices and be able to convey that information accurately to the public. 

• Ability to confidently and professionally handle customers’ needs, including concerns. 

• Ability to remain calm and show compassion in difficult situations. 

• Must have a genuine interest in the work, programs, and mission of Providence Animal Center.  

Working Conditions and Physical Demands 

• Work is performed in a shelter, office, and outdoor environment. 

• While performing the duties of this job, the employee is occasionally required to stand and walk.   

• The employee must occasionally lift or move products and supplies up to 20 pounds. 

• Possible exposure to cleaning agents, allergens, and zoonotic disease. 

• Subject to lout and frequent noise.   

The Customer Care Associate is responsible for the following: 

• Processing adoptions 

• Answering texts messages and phone calls 

• Entering data into spreadsheets and our adoption database, PetPoint. 

• Working to create a positive experience for all visitors coming to the Center, including but not limited to adopters, donors, volunteers, foster homes, and clients seeking medical services for their pets. 

• Additional responsibilities may include cleaning animal holding areas such as the cattery or the kennels. 

Departmental hours of operation are Tuesday through Friday from 11:45 to 7:30 pm and Saturday through Sunday from 9 am to 5:30 pm. Shifts may vary. Open availability is preferred but not required. Applicants must have some weekend availability and should be prepared to work on some major holidays. No experience is necessary- as long as you like animals and people, we can teach you the rest!  

 We offer many free or significantly discounted veterinary services for our staff pets. Opportunities for cross-training & advancement are abundant for suitable applicants.  

Open availability is preferred but not required. Applicants must have some weekend availability and should be prepared to work on some major holidays. No experience is necessary- as long as you like animals and people, we can teach you the rest!  

 We offer many free or significantly discounted veterinary services for our staff pets. Opportunities for cross-training & advancement are abundant for suitable applicants.  

 POSITION OVERVIEW 

Our Canine Care Associates work to create a positive experience for potential adopters by providing high quality customer service and a clean, healthy environment for the dogs housed in the kennels. All job duties support Providence Animal Center’s mission in accordance with policies and procedures, focusing on the safety of people and animals. This is a general job description. Other duties and responsibilities may be assigned as needed. Pay $14/hour

RESPONSIBILITIES 

• Overall canine care: 

• Feeding. 

• Behavior enrichment. 

• Walks. 

• Morning cleaning. 

• Disinfection of kennels. 

• Spot clean throughout the day.  

• Assist in general center upkeep as needed including: 

• Organizing donations, supplies, and deliveries. 

• Maintaining safe and clean kennel and outdoor play areas. 

• Monitor dogs’ health. Promptly report any concerns to the AHD and staff veterinarian. 

• Complete daily tasks assigned on the tier system. 

• Record behavior information and update animal records on PetPoint (animal database). 

• Assist with canine behavioral evaluations. 

• Customer service 

• Screen adoption applications and counsel adopters to optimize adoption success. 

• Serve as a “matchmaker” by recommending dogs that might fit potential adopters’ lifestyles. 

• Ensure safe interactions during “meet and greet” activities. 

• Educate the public about the mission of Providence Animal Center and our center’s policies and procedures. 

• Participate in Providence Animal Center events as needed. 

QUALIFICATIONS 

• High school diploma or equivalent. 

• Excellent communication and problem-solving skills.  

• Friendly and willing to understand and assist customers. 

• Effective interpersonal skills. Able to develop and sustain positive working relationships. 

• Knowledge of and ability to relate information about canine behavior, breed characteristics, and common medical conditions. 

• Confidence in handling dogs of any size. 

• Basic computer skills; ability to learn our adoptions database. 

• Capable of multi-tasking in a fast-paced team-oriented environment. 

• Genuine interest in the work, programs, and mission of Providence Animal Center. 

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 

• Sitting, standing, walking, and stooping frequently while performing duties. 

• Extended periods of standing. 

• Lifting and carrying 50 lbs. unassisted.  

• Handling dogs of all sizes, up to 150 lbs. 

• Possible exposure to: 

• Loud, frequent noise 

• Animal bites and scratches. 

• Cleaning agents. 

• Allergens. 

• Zoonotic disease. 

• We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need reasonable accommodations due to a disability, please inform us. 

Job Summary

This position involves providing care to publicly owned pets as well as shelter animals through the Wellness Clinic and the Surgery Department.  Responsibilities include working shifts in the Wellness Clinic seeing appointments and working with clients to provide the best low-cost care possible for their pets.  The remainder of the week will be spent in the shelter examining and formulating treatment plans for in-house/foster animals and performing low-cost soft tissue surgeries and dental procedures for in-house and publicly owned animals.  Quality patient care is first and foremost. This position requires knowledge and understanding of the mission of Providence Animal Center as well as a strong background in veterinary medicine, animal care and customer service.

Accountability and Position Type

This position reports to the Chief Medical Officer, Director of Clinic Services and Director of Surgery and is a full-time, non-exempt position.

Essential Duties and Responsibilities

• Provide physical examinations, vaccinations, medical consultations and outpatient treatments for publicly owned dogs and cats receiving services through our on-site low-cost wellness clinic.
• Maintain medical records of patients, perform follow-up calls to clients and respond to client inquiries in a timely manner, as needed
• Examine animals pre-op to determine their ability to undergo surgery
• Perform surgical sterilizations, soft tissue surgeries, dental procedures as skills allow
• Examine animals, supervise post-op rechecks, and oversee order of medical treatments as necessary to ensure complete surgical recovery
• Oversee volunteer veterinarians and student interns/externs as needed
• Provide recommendations for follow up care (this may consist only of referring client/patient to their regular veterinarian if an owned animal)
• Assist in the care of shelter animals, provide recommendations for care, including diagnosis, treatment recommendations and long-term care recommendations
• Make decisions regarding euthanasia as needed
• Participates in Providence events as needed or required

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Must be a licensed veterinarian in the state of Pennsylvania
• Must be able to hold a DEA license
• Must have experience with high quality high volume spay/neuter
• Demonstrates knowledge of shelter medicine standards of care
• Managers must possess maturity, good leadership, critical thinking and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multi-tasking and accepting constructive criticism are essential. Direct but gentle communication style preferred.
• Must have a genuine interest in the work, programs, and mission of Providence Animal Center.

Physical Requirements and Working Conditions

• Must meet physical requirements of job, to include standing for long periods of time, lifting up to 50lbs unassisted and handling dogs as large as 150 lbs.
• Surgical suite or clinic environment. May be required to work outside for weekly vaccination clinics.
• Must sit, stand, walk, bend and stoop frequently to perform duties.
• Ability to lift and carry 25lbs without assistance.
• Possible exposure to cleaning agents and allergens.
• Possible exposure to zoonotic disease.
• Subject to loud/frequent noise.

Pay: $14.00 per hour

Job description:

POSITION OVERVIEW

The Clinic Veterinary Technician is responsible for ensuring that both the privately owned and shelter animals who come to our center receive the best possible care and attention. Duties include cleaning and maintenance of medical equipment and exam rooms, assisting veterinarians in examinations and relevant procedures, medical record review and entry, client education, and the appropriate relay of information between clients and doctors and/or management. All job duties are supportive of the Providence Animal Center’s mission in accordance with the organization’s policies and procedures, and with the safety of people and animals at the forefront of all activities. Other duties and responsibilities may be assigned.

RESPONSIBILITIES

• Safely and appropriately handle animals in accordance with PAC protocols to ensure proper care.
• Review vaccination records and prepare vaccines in compliance with regulations.
• Assist veterinarians during exams, wellness checks, and treatments using proper restraint protocols.
• Administer medications, vaccinations, and treatments prescribed by a veterinarian.
• Trim nails, express anal glands, clean ears, draw blood, and perform other routine procedures.
• Obtain and record animals’ vital signs including temperature, pulse, and respiration rate.
• Collect/prepare blood, urine, and fecal samples for relevant testing.
• Perform routine laboratory procedures such as urinalysis, feline leukemia tests, and blood counts (minimum database).
• Perform skin and ear cytology collection and analysis.
• Coordinate with team members to ensure accurate information and care of patients.
• Prepare and label medications to be sent home with the patient.
• Explaining relevant medical care and medication instructions to owners.
• Educate clients on routine health practices, preventatives, vaccinations, and
• Complete daily, weekly, and monthly Clinic tasks.
• Demonstrate regular and consistent attendance and punctuality.
• Maintain:
• Medical equipment after use (IDEXX Sedivue and centrifuge).
• Cleanliness of Wellness Clinic.
• Clinic inventory, records, and logs including supply inventories, controlled drug register, and ringworm culture logs.
• Animal records using PetPoint and Clinic HQ software.

QUALIFICATIONS

Ability to:

• Multi-task and perform in a fast-paced team-oriented environment.
• Remain composed in emergency situations and cope with death.
• Read and interpret medical records to determine vaccination status and preventative care needs.
• Restrain cats and dogs of any size. Use appropriate safety equipment for fractious or feral animals.
• Effectively communicate about animal care, by understanding and using medical terminology.
• Learn to use the adoptions database software, PetPoint, to enter medical and behavioral information.
• Establish and maintain effective working relationships with co-workers.
• Work under stressful conditions and work efficiently and effectively under those conditions.
• Must have a genuine interest in the work, programs, and mission of Providence Animal Center.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Must be able to:

• Stand for long periods of time, lift up to 50 lbs. unassisted, lift and carry 25 lbs. unassisted, and handle dogs as large as 150lbs.
• Sit, stand, walk, bend and stoop frequently to perform duties.

We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need reasonable accommodations due to a disability, please inform us.

Possible exposure to:

• Cleaning agents and allergens.
• Animal hair and dander.
• Zoonotic disease.
• Loud/frequent noise.

Hours 16-20/wk - $14/hour

Benefits:

• Employee assistance program
• Employee discount
• Referral program

Work Location: In person

Benefits for Full-Time staff:

• 401 (k) with employer match
• Health insurance
• Dental insurance
• Vision insurance
• 100% employer-paid-short-term-disability
• Paid Time Off (PTO)
• Seven paid holidays per year
• Discounted and/or no-cost veterinary care for your resident pets
• Employee Assistance Program (EAP)

Job Summary

The Veterinary Surgery Technician is responsible for ensuring that both the public and shelter animals in our center receive the best possible care and attention. Veterinary Surgery Technician responsibilities include such duties as surgery check-in and prep, assisting veterinarians, entering medical records, educating clients, discharging patients, and relaying appropriate information to/from clients to doctors and/or management personnel. All job duties support Providence Animal Center’s mission in accordance with the organization’s policies and procedures. Safety of people and animals is a primary focus. This is a general description of job duties and responsibilities. Other duties and responsibilities may be assigned.

Accountability

The Veterinary Surgery Technician reports directly to the Lead Surgery Technician and/or Director of Surgery. This position is a full-time non-exempt position.

Essential Duties and Responsibilities

The Veterinary Surgery Technician performs surgery-specific duties as well as regular assistant duties.

Veterinary Surgery Technician Duties:

• Enter patient information into computer system.
• Follow appropriate anesthetic protocols, draw up and administer anesthetics and other medications.
• Perform catheterization (e.g. urinary, venous) as needed.
• Intubate surgical patients and induce anesthesia.
• Perform basic dental procedures, examinations and cleanings.
• Capture dental x-rays.
• Measure and record patients’ vital signs: temperature, pulse, and respiration rate.
• Prepare and label medications to be sent home with the patient.
• Discharge patients: explain post-operative care and answer clients’ questions.

Regular Veterinary Assistant Duties:

• Prepare animals for surgery.
• Closely monitor animals while under anesthesia and as they recover from anesthesia.
• Assist with restraint of animals for placement of IV catheters, treatments, suture removals, etc.
• Review vaccination records and prepare vaccines according to our vaccine protocol.
• Prepare testing supplies (e.g. heartworm, FIV/FeLV, combo tests) prior to surgeries.
• Assist veterinarians with surgical procedures using proper aseptic technique.
• Maintain cleanliness of surgical department and cages.
• Maintain accurate medical records, drug logs, etc. associated with surgical patients.
• Administer medications, vaccines, and treatments prescribed by veterinarians.
• Clean and sterilize instruments and equipment.
• Trim nails, express anal glands, clean ears, remove sutures, and perform other routine procedures.
• Complete daily and weekly tasks list.

Qualifications:

• Must have:
  • Animal handling and prior veterinary technician experience.
  • Knowledge of medical terminology.
  • Regular and consistent attendance and punctuality.
  • A genuine interest in the work, programs, and mission of Providence Animal Center.
• Ability to:
  • Multi-task and perform in a fast-paced team-oriented environment.
  • Work efficiently and effectively under stressful conditions.
  • Remain composed in emergency situations and cope with death.
  • Effectively communicate medical information about the animal.
  • Read and interpret medical records to determine vaccination status and preventative care needs.
  • Restrain cats and dogs of any size.
  • Appropriately use safety equipment for fractious or feral animals.
  • Learn to use PetPoint, our adoptions database, to enter medical and behavioral information.
  • Establish and maintain effective working relationships with co-workers.

Physical Requirements:

• Standing for long periods of time, lifting heavy animals and items unassisted, and handling dogs as large as 150lbs.
• Must be able to:
  • Sit, stand, walk, bend and stoop frequently to perform duties.
  • Lift up to 50 lbs. and carry 25 lbs. without assistance.
• Possible exposure to zoonotic disease, cleaning agents, and allergens.
• Subject to loud/frequent noise.
• We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need reasonable accommodations due to a disability, please inform us.

Benefits for Full-Time staff:

• 401 (k) with employer match
• Health insurance
• Dental insurance
• Vision insurance
• 100% employer-paid-short-term-disability
• Paid Time Off (PTO)
• Seven paid holidays per year
• Discounted and/or no-cost veterinary care for your resident pets
• Employee Assistance Program (EAP)

POSITION OVERVIEW 

The Veterinary Surgery Receptionist is an integral part of the robust Surgical Department at Providence Animal Center. We’re looking for someone who is eager to provide quality customer service, passionate about helping pets and their owners, and is excited to be part of a fast-faced and growing team. As a Veterinary Surgery Receptionist, you serve as the crucial role in supporting the Surgery Department on a day-to-day basis. 

 All job duties support Providence Animal Center’s mission in accordance with the organization’s policies and procedures, with focus on the safety of people and animals. This is a general description of the position’s duties and responsibilities. Other duties and responsibilities may be assigned. 

RESPONSIBILITIES 

• Make appointments, promptly return messages, check in animals for surgery, fill/refill medications, enter data into appropriate systems, etc. 

• Assist with scheduling and facilitating recheck appointments. 

• Maintain basic medical records and surgical release forms/paperwork. 

• Educate clients about spay/neuter surgery and potential complications of commonly performed surgeries. 

• Provide accurate information to clients about such information as pricing of procedures and medications. 

• Maintain a cheerful positive attitude and provide outstanding customer service for all clients. 

QUALIFICATIONS 

• High School Diploma or equivalent. 

• Veterinary/animal experience preferred or willingness to learn 

• Excellent communication and customer service skills; professional telephone etiquette. 

• Knowledge of computers and relevant software applications including MS Office, Google Docs, Outlook. Capable of learning our adoptions software (PetPoint). Ability to type proficiently. 

Ability to: 

• Multi-task and work in a fast-paced environment. 

• Work independently and with a team. 

• Communicate effectively in writing and verbally. 

• Establish and maintain effective working relationships with volunteers, co-workers, and management. 

• Maintain and navigate medical records. 

• Handle customer needs, including complaints, with confidence. 

• Remain calm, empathetic, and compassionate when clients call about their sick or injured pets, and in difficult situations. 

• Learn and effectively covey accurate general information about companion animals: 

• Behavior and breed characteristics. 

• Veterinary medical care and procedures. 

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 

• Subject to loud or frequent noise and exposure to animal hair/dander. 

• Need ability to stand or sit for extended periods of time and to lift and carry 20lbs without assistance. 

• We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need reasonable accommodations due to a disability, please inform us. 

Summary

Reporting to the Sr. Dog Training and Enrichment Manager in collaboration with the Behavior Services Coordinator, the Contract Dog Trainer is responsible for teaching classes and providing class content and handouts to clients. The contract Dog Trainer is responsible for the set-up, breakdown, and clean-up of their classes and maintaining a clean training center. If volunteer support is available, the contract dog trainer is responsible for providing guidance to the class volunteer so they know what is expected.  The contract dog trainer is responsible for communicating availability to the Behavior Services Coordinator to allow for the scheduling of classes and private lessons.

Essential Duties and Responsibilities
Community Behavior and Training Services

• Lead dog training classes for adopters and/ the community to support pet retention and build PACs behavior services programs in line with our mission and CCPDT guidelines
• Can participate in outreach & special events, including “Ask the Trainer” booths, etc. as directed
• Provide quality customer service to clients, volunteers, and staff while actively promoting PAC’s mission, services, programs, and events

Education/Experience

• A Certified Professional Dog Trainer Certification (CPDT-KA) or,
• Designation or Certified Dog Behavior Consultant (CDBC), Karen Pryor Academy Certified Training Partner (KPA CTP) is also acceptable
• Public dog training experience (required); experience instructing group classes (required)

Qualifications

• Proven knowledge and practical experience in basic dog training using positive-reinforcement training methods. Advanced dog obedience, behavior modification techniques
• Confident public speaker with the ability to communicate skillfully and effectively with a diverse audience
• Professional, educational expertise in animal learning theory, scientific behavior modification strategies and positive-based, force-free animal training skills
• Ability to problem-solve, innovate, and work with minimal supervision
• Excellent customer service and communication skills to establish and build effective working relationships with staff, volunteers, and clients
• Must have a genuine interest in the work, programs, and mission of Providence Animal Center

Physical Requirements and Work Environment

• Work is performed in the training center and/or outdoor environment
• Work requires frequent bending, reaching, kneeling, climbing stairs, and standing on feet for extended periods
• Exposure to various weather conditions when working outdoors
• Ability to lift and carry 40lbs without assistance
• Possible exposure to cleaning agents, allergens, and zoonotic disease
• Subject to loud/frequent noise

Position Type and Work Schedule

• This contract position includes night and weekend classes